UNITWIST Warranty Information
Understand the warranty coverage, conditions, and support information for UNITWIST products and systems.
25-Year Guarantee
UNITWIST pipe, fittings, EasyBats and EasyTail are backed by our industry-leading 25-year guarantee when installed to specification. ClickClose taps carry a 5-year guarantee.
Product Coverage
Push-Fit Fittings
25 Years
Comprehensive warranty covering manufacturing defects and material failure under normal use conditions.
PP-R Pipes
25 Years
Extended warranty for pipe systems including UV stabilization and pressure rating guarantees.
ClickClose Taps
5 Years
Warranty covers slip-clutch mechanism and body integrity for outdoor installations.
EasyBats & EasyTail
25 Years
Warranty against material defects and UV degradation for accessory products.
Conditions for Validity
Products must be installed according to UNITWIST specifications and guidelines
Warranty applies to manufacturing defects only, not damage from misuse or improper installation
Original proof of purchase required for warranty claims
System pressure must not exceed rated specifications
Water temperature must remain within product specifications
Exclusions
The warranty does not cover:
Damage caused by incorrect installation or non-compliance with installation guidelines
Normal wear and tear from regular use
Damage from freezing, chemical contamination, or exposure to incompatible substances
Products modified or repaired by unauthorized personnel
Damage resulting from accidents, misuse, or failure to maintain proper system conditions
Claims Process
Step 1: Contact Support
Reach out to our warranty team at warranty@unitwist.co.za with your claim details and proof of purchase.
Step 2: Assessment
Our technical team will review your claim and may request photos or additional information to assess the issue.
Step 3: Resolution
Once approved, we'll arrange for product replacement or repair. Turnaround time is typically 5-10 business days.
Questions about warranty coverage? Contact our warranty team at warranty@unitwist.co.za