Privacy Policy

1. Who We Are

UNITWIST is a South African plumbing brand owned and operated by Plaspro (Pty) Ltd ("Plaspro", "we", "us", or "our"), a manufacturer and distributor of push-fit and compression plumbing systems. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at unitwist.com.

The Information Officer responsible for data compliance at Plaspro (Pty) Ltd is Keith Robins.

2. Information We Collect

We may collect the following personal information:

• Contact and enquiry forms: name, email address, phone number, company name, province, and the content of your message or enquiry
• Plumber community platform: name, email address, province, service categories, job types, availability, profile biography, profile photograph, and website URL if provided. If you choose to make your profile public, this information will be visible to other users and visitors to our site
• Competition and promotional entries: name, contact details you provide, photographs, videos, installation images, written descriptions, testimonials, and any other content submitted as part of a competition entry. Please refer to Section 13 of our Terms and Conditions for full details of how competition submissions may be used
• Website usage data: pages visited, browser type, device type, and IP address, collected via Google Analytics 4

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide customer support
• Process and manage plumber or retail partner accounts
• Display public plumber profiles where you have chosen to make your profile visible
• Run competitions and promotional activities, and use competition submissions in accordance with our Terms and Conditions
• Send relevant product updates or service notifications where you have explicitly opted in
• Improve our website and services through analytics
• Comply with applicable South African laws and regulations, including POPIA
• Exercise or defend our legal rights, including the protection of our intellectual property

4. Legal Basis for Processing

We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Our lawful bases for processing include:

• Consent: for competition entries, marketing communications, and public profile visibility on the plumber platform
• Performance of a contract: for managing plumber and retail partner accounts
• Legitimate business interests: for responding to enquiries, improving our website, and protecting our intellectual property rights
• Legal obligation: where processing is required to comply with applicable South African law

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share information only where necessary with the following trusted service providers, each bound by confidentiality obligations:

• Brevo — transactional email delivery
• Supabase — database and authentication services for the plumber community platform
• Vercel — website hosting and deployment
• Google Analytics — anonymised website usage analytics
• Sanity — content management system

We may also share your information with our legal advisers, courts, regulatory authorities, or intellectual property bodies where we are required or permitted to do so by law, or where necessary to protect our rights — including in connection with competition submissions as described in our Terms and Conditions.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law:

• Enquiry and contact form data: retained for a reasonable period to manage and follow up on your enquiry, typically no longer than 3 years
• Plumber and retail partner account data: retained for the duration of your account and for a reasonable period following account closure
• Competition submissions: retained indefinitely, in accordance with the licence granted under Section 13 of our Terms and Conditions
• Analytics data: retained in accordance with Google Analytics data retention settings (default 14 months)

7. Cookies and Analytics

Our website uses cookies and similar technologies, including those set by Google Analytics 4, to understand how visitors use our site and to improve performance. Analytics data is anonymised and aggregated where possible.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include secure hosting infrastructure, access controls, and encrypted data transmission. No method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Your Rights Under POPIA

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations and legitimate business interests
• Object to or restrict certain processing activities
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please get in touch with our team using the Contact Us page below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

For any questions about this Privacy Policy or to exercise your rights as a data subject, please get in touch with our team directly.

This Privacy Policy was last updated in June 2026.